Travel and Tourism

 Travel benefits, such as reduced rates for transportation and accommodations, attract many people to this occupation.
 Training at a postsecondary vocational school or college or university is increasingly important for getting a job.
 New developments in Internet technology, allowing people to access travel information from their personal computers and make their own travel arrangements, will limit the need for travel agents in the future.
 Small businesses account for 94 percent of the travel and tourism industry, but "small" does not equal insignificant: U.S. residents spent $448.5 billion on domestic travel in 1999, a 5.3 percent increase over 1998 ($426.1 billion) making travel and tourism the country's largest retail sales industry.

Travel Agents constantly deal with changing airfares and schedules, thousands of available vacation packages, and a vast amount of travel information on the Internet can make travel planning frustrating and time-consuming. To sort out the many travel options, tourists and business people often turn to travel agents, who assess their needs and help them make the best possible travel arrangements. Also, many major cruise ships, resorts, and specialty travel groups use travel agents to promote travel packages to millions of people every year.

In general, travel agents give advice on destinations and make arrangements for transportation, hotel accommodations, car rentals, tours, and recreation. They also may advise on weather conditions, restaurants, tourist attractions, and recreation. For international travel, agents also provide information on customs regulations, required papers (passports, visas, and certificates of vaccination), and currency exchange rates.

Travel agents consult a variety of published and computer-based sources for information on departure and arrival times, fares, and hotel ratings and accommodations. They may visit hotels, resorts, and restaurants to evaluate their comfort, cleanliness, and the quality of food and service so that they can base recommendations on their own travel experiences or those of colleagues or clients.

Travel agents also promote their services, using telemarketing, direct mail, and the Internet. They make presentations to social and special-interest groups, arrange advertising displays, and suggest company-sponsored trips to business managers. Depending on the size of the travel agency, an agent may specialize by type of travel, such as leisure or business, or destination, such as Europe or Africa.

Transportation attendants provide services to ensure the safety and comfort of passengers aboard ships, buses, trains, or within the station or terminal. Perform duties, such as greeting passengers, explaining the use of safety equipment, serving meals or beverages or answering questions related to travel.

Training, Other Qualifications, and Advancement
The minimum requirement for those interested in becoming a travel agent is a high school diploma or equivalent. Technology and computerization are having a profound effect on the work of travel agents, however, and formal or specialized training is increasingly important. Many vocational schools offer 6- to 12-week full-time travel agent programs, as well as evening and weekend programs. travel agent courses also are offered in public adult-education programs and in community and 4-year colleges. A few colleges offer bachelor’s or master’s degrees in travel and tourism. although few college courses relate directly to the travel industry, a college education sometimes is desired by employers to establish a background in fields such as computer science, geography, communication, foreign languages, and world history. Courses in accounting and business management also are important, especially for those who expect to manage or start their own travel agencies.

The American Society of travel Agents (ASTA) offers a correspondence course that provides a basic understanding of the travel industry. travel agencies also provide on-the-job training for their employees, a significant part of which consists of computer instruction. Computer skills are required by all employers to operate airline and centralized reservation systems.

Experienced travel agents can take advanced self or group study courses from the Institute of Certified travel Agents (ICTA) that lead to the designation of Certified travel Counselor (CTC). The ICTA also offers marketing and sales skills development programs and destination specialist programs, which provide a detailed knowledge of regions such as North America, Western Europe, the Caribbean, and the Pacific Rim.

Travel experience is an asset since personal knowledge about a city or foreign country often helps to influence clients’ travel plans, as is experience as an airline reservation agent. Patience and the ability to gain the confidence of clients also are useful qualities. Travel agents must be well-organized, accurate, and meticulous to compile information from various sources and plan and organize their clients’ travel itineraries. Other desirable qualifications include good writing, computer, and sales skills.

Some employees start as reservation clerks or receptionists in travel agencies. With experience and some formal training, they can take on greater responsibilities and eventually assume travel agent duties. In agencies with many offices, travel agents may advance to office manager or to other managerial positions.

Those who start their own agencies generally have had experience in an established agency. Before they can receive commissions, these agents usually must gain formal approval from suppliers or corporations, such as airlines, shiplines, or rail lines. The Airlines Reporting Corporation and the International Airlines travel Agency Network, for example, are the approving bodies for airlines. To gain approval, an agency must be financially sound and employ at least one experienced manager or travel agent.

There are no Federal licensing requirements for travel agents. However, nine States California, Florida, Hawaii, Illinois, Iowa, Ohio, Oregon, Rhode Island, and Washington require some form of registration or certification of retail sellers of travel services. More information may be obtained by contacting the Office of the Attorney General or Department of Commerce for each State.

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