Technical communication is the process of conveying technical information through writing, speech, and other media to a specific audience. Information is usable if the intended audience can perform an action or make a decision based on it (Johnson-Sheehan 7). Technical communicators often work collaboratively to create products (deliverables) for various media, including paper, video, and the Internet. Deliverables include online help, user manuals, technical manuals, White papers, specifications, process and procedure manuals, reference cards, data sheets, journal articles, patents, training, business papers and technical reports.