Customer service is essential to not only retain existing customers but grow a business. Those skilled in customer care bring value to their organizations and will find that their talents are in high demand across all channels. JIU created its BBA in Customer Care Management degree program to provide you with a solid foundation in business fundamentals (finance, accounting, organizational communication, and management, etc.) while exposing you to the specific knowledge and practical techniques needed to excel in the customer service arena.

In this program, you will:

• Study how operational factors, such as profitability, marketing, workforce management, accounting principles, and ethics can help companies evaluate and evolve their customer care operations into world-class providers of customer service.
• Learn effective communication skills.
• Identify customer service techniques and strategies and demonstrate how to apply them in the workplace.

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Jones International University is accredited by the Higher Learning Commission, a member of the North Central Association, a United States regional accrediting agency. Contact them at www.ncahigherlearningcommission.org or at 30 North La Salle Street, Suite 2400, Chicago, IL 60602. Regional accreditation is the highest level of accreditation a university can obtain and is recognized throughout the U.S.A.