Program offered is a Diploma.

Part-time (Tuesday and Thursday evenings from 6:30pm to 10:00pm)

16 weeks - 152 hours - 4 months

Are you ready to check in the world?This entry-level Airline Customer Service Representative Certificate program will appeal to individuals desiring to work as an airline customer service agent, a passenger ticket agent or airline operations at an airport. It will also provide basic skills to prepare graduates to work at cruise ship terminals, travel agencies or tour companies.To increase employment options with the airlines students may choose to enhance the Airline Customer Service Representative program by combining it with the Flight Attendant Pre-Employment Diploma.

The program will introduce you to the following:

• Domestic Fare Construction & Procedures

• International Fare Construction & Procedures

• Customer Service Skills

• Assisting Travelers with Disabilities

• Resume Building and Interview Techniques

• Field Trip to a local airport

• SABRE GDS Airline Reservation Training in-class and 40 hours available on line

With increased passenger traffic at our major airports the demand for well trained qualified Airline Customer Service Representatives increases. You could be one of those employees. Call us today to make an appointment for a campus tour and get all your questions answered.

Campus Offerings