Program offered is a Certificate.

Service, excellent service that is, is arguably the most important aspect of conducting business. It starts and ends with the customer. In an ever-growing, competitive world, consumers are exposed to a multitude of different products offering various benefits, features, bells, and whistles all trying to achieve the same goal: attain that customer.

However, without delivering impeccable customer service the first time, you can almost guarantee that you have lost that customer, possibly forever.

The Automotive Industry is no exception to this highly competitive, flooded market of consumer choice possibilities. It has become essential for those working in the front end to ensure an extremely high level of customer service and satisfaction is achieved. Customer retention is just as important as obtaining them due to the mass availability of service and repairs elsewhere.

This diligent approach to customer service now demands an extremely high level of care in recruiting new personnel to work in the front lines. Industry management relies heavily on formal training to guarantee their customers receive service second to none.

Campus Offerings